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Dear Alexandra, Regarding your feedback about the situations wish has been happened to you and your husband, we would like to kindly remind you that the all situations did happened outside of our hotel '' in the city center of Göcek'' not even near the hotel, as well we would like to take your attentions that directly when you did arrive to our hotel our security did take the all procedure and call for you our nurse as a first emergency step, in the same time we did call for you the ambulance as fast as possible to take you with your husband to the hospital, we did follow your situations in the hospital till the end, and from the day after our guest relations responsible did called you to make sure that everything is ok, as well our room divisions manager and guest relations responsible did provide for you hotel car and assist you privacy to the gendarme office for 2 days and help you to give your report, as well the hotel management did provide for you 24 hours room service for free of charge for you and your husband for 2 days, in the last day we did provide for you a privet transfer with the hotel car and free fast track service in the airport as you asked for: ( free of charge from the hotel ), just to make you sure that the management of our hotel was following your situations and caring so mush about you, in the end we would like to inform you that in Rixos Hotels our Hospitality culture it is the Guest satisfactions in primary goal, we hope to host you again, Best Regards