Лента публикаций пользователя

Dear Valued Guests, First and foremost, thank you for choosing to spend your holiday with us. We have carefully reviewed all the comments in your feedback and would like to express that we are always open to improving our guests' experiences. Your feedback is very valuable to us in our efforts to enhance the quality of our services. To begin with, our lobby has a sufficient number of seats and is designed as a space for our guests to sit and hold conversations. On the day of your arrival, due to the high occupancy in our hotel, there was a queue at the lobby, and as a result, your room was handed over with a very short delay. In every aspect of life, minor delays can occur (in airports, banks, hospitals, shopping centers, etc.). Nevertheless, we are truly sorry for this experience. As communicated to your agency, the official check-out time of our hotel is 11:00 AM. The same procedure was applied to you as it is to all our guests. Depending on the occupancy of the hotel, there may be occasional crowding during meal times, which is quite normal. Our buffet offers a sufficient variety of dishes to suit all tastes, including grilled options, stews, vegetable dishes, salads, fast food, and desserts. As stated in the hotel concept provided to both your agency and yourselves, only soft and hot drinks are offered free of charge at the beach. There are guests who smoke in outdoor areas. To ensure you and your children were not disturbed by this, we reserved a special table for your family in a separate area, which you used throughout your stay. As per our concept, room cleaning is carried out daily. We never refuse requests from guests who wish to have their rooms cleaned outside of the regular cleaning hours—we also clean rooms upon request at other times. It is clearly stated in both the hotel concept shared with your agency and the one provided to you that some of our SPA services are free of charge while others are subject to a fee. We place great importance on the opinions of our valued guests in order to make your holiday as enjoyable as possible. We would be happy to welcome you again at our hotel. Sincerely, Beso Beach Management