за последние 30 дней
Автор отзыва не дал развернутого описания об отдыхе в отеле.
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Комментарии к отзыву (2)
Thank you for taking the time to write about your experience about Iberotel Palace
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Best Regards
Tarek Sanad
General Manager
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